Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site or mobile app, register on the site or mobile app, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site and mobile app. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site and Mobile App anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site and / or Mobile App related activities.
Non-personal identification information
We also automatically collect certain non-personal information from you when you access our Websites and Mobile Apps. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Macintosh OS, etc.), the domain name of your Internet service provider (e.g., America Online, NetZero, etc.), the specific areas of the Website and Mobile App that you visit, and the duration of your visit
Web browser cookies
When you open emails from Nanna’s Kitchen, We may receive a confirmation notifying Us that you opened the email. We also may keep track of what emails We send you and what emails you may be receiving from Our affiliates. Additionally, We keep a record of what communications you have selected to receive or not to receive. If you would like to opt-out of receiving such emails, please click on the “unsubscribe” link in the email and follow the instructions.
SHORT MESSAGE SERVICE (SMS) NOTIFICATIONS/TEXT MESSAGE
We receive and store the information you provide, including your mobile telephone number, when you opt in to have SMS notifications/text messages sent directly to your mobile phone. If available, these messages notify you of specials or other matters. If you no longer wish to receive SMS text messages from Nanna’s Kitchen, please reply or text message the word STOP to “opt out” of receiving Nanna’s Kitchen SMS Text Messages.
How we use collected information
Nanna’s Kitchen may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site, SMS Promos and Mobile App.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site, SMS and / or Mobile App feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails, SMS and push notifications
We may use the email address and / or mobile phone number to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our lists, they will receive emails and SMS alerts that may include company news, updates, related product or service information, promotions, etc. If at any time the User would like to unsubscribe from receiving future emails and / or SMS Alerts, we include detailed unsubscribe instructions at the end of each email and / or SMS Alert or User may contact us via our Site or by calling 734-281-9093.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site and Mobile App that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site or Mobile App. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site or Mobile App, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, SMS Promo Alerts and / or Mobile App, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site, SMS Promo Alerts and Mobile App. Your continued use of the Site, SMS Promo Alerts and Mobile App following the posting of changes to this policy will be deemed your acceptance of those changes.
2962 Biddle Ave Wyandotte, MI 48192
This document was last updated on March 8th 2019